Citizens Advice Bureau Opening Times

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As from Monday 4 March 2019 CAB Northumberland has new opening hours as follows:

Prudhoe face-to-face ‘drop-in’ service:
The Manors, Adderlane Rd, Prudhoe NE42 5ET
Wednesday: 9.30am to 11.30pm

Hexham face-to-face ‘drop-in’ service:
The Community Centre, Gilesgate, Hexham NE46 3NP
Friday: 9.30am to 1.30pm

Debt and energy advice helpline:
Telephone: 01670 339960 Monday to Friday: 9.00am to 4.30pm
Text ‘debt’: 81400 (for a call back)

Adviceline telephone service:
Telephone: 03444 111 444
Monday to Friday: 9.00am to 4.30pm

Universal Credit Help to Claim helpline:
Telephone: 01670 339781
Monday to Friday: 9.00am to 4.30pm

Online information and advice: www.citizensadvicenorthumberland.org.uk

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The Golden Guide 2019

This popular FREE guide for Over 50s in Northumberland is well known for information on activities, clubs and social groups across Northumberland, and this year’s edition is available now.  Readers also discover how to find expert advice on their health, their home, their care and their money.

New things to do include Social Fridays, Core Music sessions, Railway Walks, Sailing and Archery. There’s more money and consumer advice, plus the Side by Side befriending scheme, the Friendship Line and all kinds of health and social care information.

You can get a copy from Cafe @ Burn Lane, from Healthwatch Northumberland here at our offices, Libraries; Northumbria Healthcare Care teams, Age UK Northumberland, Alzheimers Society, Women’s Institute branches, Carers Northumberland, Royal Voluntary Service, British Red Cross, Citizens Advice Bureau, Golden Age Forum, GP surgeries – ask the Care Navigators and Practice Nurses; also selected Boots Pharmacies.

Postal copies available by calling our office: 03332 408468 or from Age UK Northumberland on: 01670 784800.

Online

The full edition is also online at www.goldenguide.org.uk.

For all enquiries please contact Heather Alabaster on: 0191-386 5918, or email: heather@goldenguide.org.uk.

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Mental Health Crisis and Emergency Care

Have you used the emergency care department at Northumbria Specialist Emergency Care Hospital when you or the person you care for has experienced a mental health crisis?
If so, Northumbria Healthcare NHS Foundation Trust would like to hear from you.

They hope to better understand what it feels like to be a patient attending emergency care in a crisis.

If you feel there is something to be learnt from your experience that may improve patient care, please get in touch with the Patient Experience Team – all feedback is welcome – good or bad, big or small, and will remain confidential.

Get in Touch

Contact Faye Gates, Senior Patient Experience Coordinator at: patient.experience@northumbria.nhs.uk or call: 0191 293 4360 or 0191 293 4326.

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Community Information Morning February 2019

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The second of our Community Information events will take place on Wednesday 13 February, between 10.30am and 12.30pm in the Resource Room (next to Cafe at Burn Lane). This time you can get lots of advice and information from the NHS Patient Advice and Liaison Service, Age UK Northumberland, The Bridge Project, Carers Northumberland and Healthwatch Northumberland. Grab a cuppa from the cafe and come through for a chat with these local organisations who are here to support you with health, wellbeing, job and financial advice.

 

 

 

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Christmas and New Year

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Please note that our offices will close for the Christmas break at 3.30pm on Friday 21st December and re-open on Wednesday 2nd January.

Cafe @ Burn Lane will be closed until Monday 7 January. We would like to wish all of our customers and supporters a Merry Christmas and we look forward to seeing you in the new year.

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Christmas Lunches

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A local craft group were the first to try our Christmas dinner offering from Cafe @ Burn this week. The private lunch was served in the resource room, next to the cafe, which was decorated with fresh holly and ivy. The group enjoyed roast turkey with all the trimmings, followed by a dessert of Christmas pudding or cheesecake and coffee. The group thanked the chef for a fantastic meal and said they hoped to be back next year.

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AGM 2017 – Minutes

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At our AGM last month, the minutes of the AGM 2017 were agreed by those present. The minutes can be downloaded below.

Adapt (NE) Minutes – AGM 2017

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Personal Assistant Register

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We have recently launched the personal assistant register, where people looking to work as a personal assistant or carer can be matched with local people looking for help. This register gives those who may wish to organise their own care and support access to people who are looking for work in the caring field.

The register will also be available to people who may be having their care arranged through a care manager. For more information or to be added to the register, please call us on: 01434 600599.

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Annual General Meeting 2018

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Thanks go to everyone who came along to out AGM this year, to hear from Chair, Pat Maginn and Director, Liz Prudhoe about the work undertaken over the year 2017/18. This informal event was a chance for members and partner organisations to get together and look back at what has been achieved and what is planned for the coming year. The new Personal Assistant Register was launched at the meeting – this is a register held by Adapt (NE), of people looking to work as a personal assistant or carer, so that those looking for help can find someone suitable in their local area. For more information please give us a call.

The AGM coincided with our first Community Information Morning, held in the resource centre, next to Cafe @ Burn Lane. Local organisations including Alzheimers Society, West Northumberland Food Bank and Carers Northumberland were on hand with advice and information for the general public and our AGM guests. We plan to hold these Information Mornings quarterly so look out for details of the next one in the new year.

If you would like a copy of our latest Annual Report please call to request a hard copy, or you can download an online version below.

Adapt (NE) Annual Report 2017/18.

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Community Information Morning

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Our first Community Information Morning will be held on 14 November, to coincide with our AGM. Taking place from 10.30am – 12.30pm, this event will be in the Resource Centre, next to Cafe @ Burn Lane and will be a chance to talk to local organisations about what they have to offer. As well as advice and information from Adapt about the services we provide, there will be stalls from Healthwatch Northumberland, WECAN, West Northumberland Food Bank, Carers Northumberland and Alzheimers Society. Cafe @ Burn Lane will be open throughout serving freshly made meals and snacks.

Come along for a chat, and please let friends and neighbours know about this event.

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