The coronavirus pandemic has meant we’ve had to make changes to the way we operate and the services we provide. We have been able to help a number of people get to urgent hospital appointments where they have been unable to access any other transport. This was done following social distancing guidelines on our vehicles. If you have issues with getting to medical appointments we might be able to help so do get in touch.

Adapt (NE) has operated a successful community transport scheme since 1991, with a fleet of eight vehicles, all of which are fully wheelchair accessible.

Our community transport scheme was developed for use by people who are disadvantaged or isolated through disability or through location in a rural community.
Those eligible to access this scheme include:

  • Disabled people
  • Elderly people
  • Single women or women who live alone
  • Children and young adults
  • People receiving certain benefits
  • Those who are geographically isolated

Please get in touch if you are not sure of your eligibility.

We provide vehicles with up to 16 passenger seats with or without a driver for community groups and members for outings, plus we deliver home-to-school contracts and some scheduled rural bus routes (under a Section 22 permit) on behalf of Northumberland County Council.

Membership is required to use the scheme but costs just £4.00 per year for an individual. Read more about memberships here.


Dial-a-Rides are scheduled bus runs that pick you up at your door and take you to a specific destination; ideal for shopping, appointments, social visits etc.

You need to be a member of Adapt (NE) to use Dial-a-Ride, which costs just £4.00 per year. You can print off and return the membership form here or pick one up on the bus, fill it in and return it with your yearly membership fee via our drivers.

Places are booked on Dial-a-Ride runs by ringing us on 01434 600599 by no later that midday on the working day before the day you wish to travel (i.e. before midday on Friday for a Monday run, or before midday Wednesday for a Thursday run).

Our drivers are happy to help you carry your shopping to your door if needed, but we ask that you bear in mind the amount of space on the bus in terms of numbers of shopping bags!

Dial-a-Ride Services

Allenheads – Hexham (Wednesday) / Blanchland – Hexham (Tuesday) / Corbridge – Hexham (Friday) / Haltwhistle – Hexham (Wednesday) / Hexham area (Wednesdays and Friday) / Hexhamshire – Hexham (Friday) / Heddon on-the-Wall – Hexham (Wednesday) / Ponteland – Morpeth (Thursday) / Prudhoe – Hexham (Tuesday) / Stocksfield – Prudhoe (Friday) / Ponteland area (Friday)

For full route details and prices please see the latest Dial-a-Ride leaflet.

Please call to book: 01434 600599.

Vehicle Hire Prices

Minibus with an Adapt (NE) driver

£18.50 per hour plus mileage at 40p per mile.

Minibus with your own driver

Monday to Friday (9am – 5pm):  £7.50 per hour plus mileage at 40p per mile. Evenings (after 5pm) and weekends:  £4.00 per hour plus mileage at 40p per mile. Maximum charge (weekends only) is £30 per day (£60 for full weekend) plus mileage at 40p per mile.

Complaints Procedure

Please click here for our complaints procedure form.