Join our team: NHS Complaints Advocate


We’re recruiting for an Independent NHS Complaints Advocate to join the Northumberland Independent Advocacy Service, to provide Independent Health Complaints Advocacy for people living in Northumberland.

We deliver statutory Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Care Act Advocacy and NHS Complaints Advocacy under contract to Northumberland County Council. The service also provides RPR (Relevant Person’s Representative) and Court of Protection Rule 1.2 representatives. More Information at our Advocacy Page.

Hours: part-time – 21 hrs per week

Salary: £12,831 per annum

Based: Hexham (with potential for flexibility around working arrangements)

The role involves supporting individuals to make a complaint in relation to healthcare services. We are looking to recruit a caring, empathetic individual who can listen, understand and support individuals.

A background of supporting individuals / customer service would be an advantage however full training and support will be provided. Please see the Job Description/Person Specification below.

Please return your application, along with the GDPR data consent form by 5.00pm Friday 4 March 2022. Interviews are to be held Friday 11 March 2022.

For an informal discussion about the post please contact Chris Barker on 07413 271321 or by email


Job Description/Person Specification

Application Form

GDPR Consent Form




We’re Recruiting – Independent Advocates


We are recruiting for two Independent Advocates to join Northumberland Independent Advocacy Service at Adapt (NE); one part time post and one full time post.

Post:                      Independent Advocate, RPR and 1.2 Representative

Hours:                   37 hours per week (full time) and 15 hours per week (part time)

Location:               Pegswood office, working flexibly throughout Northumberland (due to the COVID-19 pandemic staff are currently working from home. It is anticipated staff will return to Adapt offices and face to face visiting in due course)

Accountable to:     Project Lead and Director

Rate of Pay:           £24,396 per annum (pro rata for 15hr post £9,890)

Contract:               Permanent (subject to funding)

Training will be provided for the role. If you do not currently hold the Independent Advocacy Qualification you may be required to complete this. Personal development support will be provided.

Overall purpose

To provide Independent Advocacy, which supports flexible service delivery across the county.  A professional, customer-focused attitude is essential.

This post provides statutory advocacy services to the public in relation to the Mental Health Act, the Mental Capacity Act, NHS Complaints Regulations 2009 and the Deprivation of Liberty Safeguards and their regulations and codes of practice. The post involves providing Independent Care Act Advocacy, General Advocacy, Mental Health Advocacy, NHS Complaints Advocacy, Relevant Person Representative and 1.2 Representative roles and could include providing Independent Mental Capacity Advocacy.

Please see the Job Description and Person Specification for further details.

Completed application forms should be returned by email to by 5.00pm, Friday 14th May 2021. Interviews will be held remotely via Zoom on Thursday 27th May.

Please tell us how you meet the person specification within the application form and state whether you are applying for the full time or part time post, and return along with the GDPR Consent Form.

For an informal discussion about the above posts please contact Chris Barker on 07413 271321 or by email

Job Description

Person Specification

Application Form

GDPR Consent Form