Transport

Customer Notice

We will use this space to inform you of any unplanned or unforeseen changes to transport services and we’ll post the same information on our Facebook page.

Transport

Adapt (NE) has operated a successful community transport scheme since 1991, with a fleet of eight vehicles, all of which are fully wheelchair accessible.

Our community transport scheme was developed for use by people who are disadvantaged or isolated through disability or through location in a rural community.
Those eligible to access this scheme include:

  • Disabled people
  • Elderly people
  • Single women or women who live alone
  • Children and young adults
  • People receiving certain benefits
  • Those who are geographically isolated

Please get in touch if you are not sure of your eligibility.

We provide vehicles up to 16 passenger seats with or without a driver for community groups and members for outings, plus we deliver home-to-school contracts and some scheduled rural bus routes (under a Section 22 permit) on behalf of Northumberland County Council.

Membership is required to use the scheme but still costs just £3.00 per year for an individual. Read more about memberships here.

Dial-a-Rides

Dial-a-Rides are scheduled runs that pick you up at your door and take you to a specific destination; ideal for shopping, appointments, social visits etc.

You need to be a member of Adapt to use Dial-a-Ride  you can print off and return the membership form below or pick one up on the bus, fill it in and return it with your yearly membership fee via our drivers.

Places are booked on Dial-a-Ride runs by ringing us on 01434 600599 by no later that midday on the working day before the day you wish to travel (i.e. before midday on Friday for a Monday run, or before midday Wednesday for a Thursday run).  You must  book in this way to be able to travel on Dial-a-Rides.

Our drivers are happy to help you carry your shopping to your door if needed, but we ask that you bear in mind the amount of space on the bus in terms of numbers of shopping bags!

For a list of our current dial-a-ride services, call us on 01434 600599.

Vehicle Hire Prices

Minibus with an Adapt (NE) driver

£16.50 per hour plus mileage at 40p per mile.

Minibus with your own driver

Monday to Friday (9am – 5pm):  £6 per hour plus mileage at 40p per mile. Evenings (after 5pm) and weekends:  £3 per hour plus mileage at 40p per mile. Maximum charge (weekends only) is £25 per day (£50 for full weekend) plus mileage at 40p per mile.

Complaints Procedure

Please click here for our complaints procedure form.